Product Enhancements and New Features

With every product update, you will automatically receive the most-up-to date accounting features to help keep your financial affairs in compliance with government regulations and ready for tax time. And we continuously work on improving our software and the accounting tools you use, so you can be more efficient at completing your tasks. As part of your Sage Business Care plan, you will receive all updates to Sage 50 Accounting when they are released.

Unlimited Access to Phone Support

Our customer support specialists will have your questions answered directly by phone and help answer your "how-to" questions about your Sage 50 solution.¹
 

Unlimited Access to Online Chat Support

Our customer support specialists will have your questions answered by online chat and help you unleash the full potential of your Sage 50 software.¹
 

Online Support Ticket Requests

Conveniently submit online ticket requests through the Sage Customer Portal 24x7. A customer support specialist will get in contact with you.
 

Remote Access Assistance

Remote Access Assistance allows you and your customer support specialist to simultaneously interact with your Sage 50 Accounting solution in real-time, allowing for easier communications and speedier issue resolution.
 

Payroll Tax Table Updates

By staying current on the latest federal and provincial payroll updates, it ensures you can do your payroll with the latest tax calculations. This helps keep your payroll accurate and avoid any possible penalties.
 

Access to Payroll Features

Our comprehensive in-house payroll processing features allow you to automatically calculate and process your payroll from within your company's accounting files. Pay your employees at any time, while knowing that all your employee reports, tax forms (T4s, ROEs or RL-1s), and remittance information have been updated accurately.

Priority Phone Queuing

With priority phone queuing, rest assured your phone calls will be answered first in priority!
 

Designated Support Team

A designated customer support team of the most experienced Sage support specialists is standing by to answer your calls.
 

Telephone Response Time in Two Minutes or Less

Sage wants to help you in the most efficient way possible so that you can get back to what you do best – run your business. The average response time for customers who are on priority support is 2 minutes or less.³
 

Appointment Scheduling

We know your time is valuable. You have the flexibility to set up your own appointment with a support specialist when it's convenient for you. You will be able to view availability through our self-service online scheduling tool.
 

Year-end Close & Payroll Appointment

To help you alleviate the stress of a year-end, our support specialists will proactively reach out to you with a personalized phone call to help answer questions on closing books at year-end and opening a new year.